What
are the setup fees and monthly costs involved?
RIGHTPIXEL.com charges a one time setup fee depending on the
size and type of webhosting package ordered. The full rate
charts for available hosting packages are shown on the Web Hosting pages.
How do I
set up my email?
RIGHTPIXEL.com web hosting clients can set up POP Accounts,
Forwarders/Aliases, & Auto-Responders in the Web Browser
Control Panel that comes with every RIGHTPIXEL.com web hosting
package. This can be done by yourself, and without any assistance
from the RIGHTPIXEL.com staff.
How do I upload my
files?
All RIGHTPIXEL.com web hosting packages allow the usage of
FTP, Telnet, SSH, File Manager, MS FrontPageT, and other web
development publishing programs, to upload files to your website.
Is there a trial period
or money-back guarantee?
RIGHTPIXEL.com offers a full 30 day money back guarantee.
No questions asked. If you are not happy for any reason, cancel
your RIGHTPIXEL.com service within 30 days of signup and your
full setup fee and monthly costs will be refunded. The only
exception to a refund, is if you violate RIGHTPIXEL.com Terms
of Service(TOS). Violations of the TOS usually are due
to spamming, hacking, and illegal content. Your account can
be cancelled ONLY by submitting secure service cancellation
from. Other methods of cancellation are not valid.
How fast are websites
set up?
RIGHTPIXEL.com strives for a setup time of no more than 60
minutes per order. If an order is placed during normal business
day hours, orders may be processed in only a few minutes.
Does my website get
a control panel?
Yes.
Every RIGHTPIXEL.com web hosting package comes with a web
browser based control panel. The control panel includes many
features including; email configurations, chat rooms, mailing
lists, pre-installed cgi scripts, databases, chat rooms, and
much, much, more... The Windows NTT account control panels
run on a Red HatT Linux backend, and feature email based features
only. A demo of the control panel can be found here.
How am I
billed?
RIGHTPIXEL.com invoices you via email. You can request a monthly
statement via email as well, at any time. Hard copy invoices
can be mailed for those resellers that request such. You will
receive an invoice for each service/account order every month
on the same day the service was ordered (if it is a monthly
sevice). Special arrangements can be made for custom billing
requirements. RIGHTPIXEL.com accepts Visa, Mastercard, American
Express, Discover, Bank Wire Transfers, Western Union, Company
Checks, Personal Checks, Money Orders, Electronic Checks,
and Cash. You can opt to not have your credit card charged
every month, until you specifically submit a payment form
each month.
How much assistance
do you provide for my website?
RIGHTPIXEL.com will assist you with all support for services
provided directly thru RIGHTPIXEL.com . RIGHTPIXEL.com will
help you with basic settings for your email software and ftp
client, as well as assist you with using the web browser control
panel. RIGHTPIXEL.com is not responsible for teaching you
how to use another company's products. Example: RIGHTPIXEL.com
will assist you with the settings for using MS FrontpageT,
but we will not teach you how to actually use the product
itself. You need to contact the software maker in such a situation,
who provides tech support for how to use their product. RIGHTPIXEL.com
cannot even attempt to support all the thousands of software
products on the market. RIGHTPIXEL.com will attempt to provide
some tech support for the most popular programs our clients
use. RIGHTPIXEL.com is not responsible for assisting with
your own programs and cgi scripts. If you choose to install
your own programs and cgi scripts on your site, you are responsible
fully for installing them. RIGHTPIXEL.com will provide support
for any program or cgi script that we provide pre-installed
with your web hosting package. RIGHTPIXEL.com is not responsible
for designing, nor developing, your website, including HTML
and/or images. RIGHTPIXEL.com will attempt to give a quick
look at your design/development problem, and offer a suggestion
if it is a small issue. Anything complicated relating to design/development
is not the responsibility of RIGHTPIXEL.com
What if the hardware
fails?
RIGHTPIXEL.com stocks replacement parts for all servers. RIGHTPIXEL.com
is always building new servers for our shared hosting clients,
as well as our dedicated server clients, so a full inventory
of parts is maintained. Hardware failures are uncommon, but
they do happen, and are a part of the hosting business. RIGHTPIXEL.com
repairs all failed hardware promptly, to minimize any downtime
caused by such.
Are there
any hidden costs?
No. All costs are stated plainly on our website. We do not
hide fees in fineprint, or in our terms of service pages.
The only costs that are commonly found to occur beyond your
expected flat monthly rates per service, are those due to
increased disk space or bandwidth usage. Pricing for such
is plainly stated on our website. RIGHTPIXEL.com very often
will allow you to upgrade your packages to the next size up,
should you see an increase in disk space levels or bandwidth
usage for the current month, and not want to pay for such
additional usage. Disk space usage and availablility, as well
as estimated bandwidth usage, is available to you in the majority
of the control panel versions included with the hosting packages.
What is
CpanelT? Do you have a Demo?
CPanelT is the brand name of the web browser control panel
software that RIGHTPIXEL.com utilizes on its web hosting packages.
A demo of the control panel can be found here.
What happens
if I decide to leave RIGHTPIXEL.com
You are free to leave at any time.
Is there
a discount if I pre-pay for several months in advance?
RIGHTPIXEL.com offers a free domain name for yearly advanced
payments on some hosting plans. Click here
to check our free domain name offer.
Does my
website have their own IP number or is it shared?
This depends on the type of hosting packages you order. RIGHTPIXEL.com
dedicated servers have the ability to utilize IP based, or
IPless, virtual hosting configurations.
What type
of support do you offer? Average Response Time?
RIGHTPIXEL.com offers support to our clients 24/7/365 via
web based ticket system, email, IC. A pager number is also
available for dedicated server clientele. We strive for response
times of no more than a few hours. Response times of just
a few minutes are quite common during normal business hours.
RIGHTPIXEL.com has recently implemented a web based support
ticket system, which integrates all incoming support email
into it. The ticket system tracks support inquires by "time
waiting" for reponse from the support dept. The RIGHTPIXEL.com
administration carefully monitors that the RIGHTPIXEL.com
support staff maintains a fast response time, with courteous
and helpful service.
What are the hardware
specs of the servers?
Every server at RIGHTPIXEL.com has different specifications.
Whenever a server reaches what we feel to be the limit, another
server is built. RIGHTPIXEL.com is constantly upgrading the
server hardware on our network. If more drive space, memory,
or faster processors are needed, they are added in at that
time. The average shared server is a dual processor system,
with 512-4048MB RAM, and 160mbps SCSI hard drive(s). Windows
NTT shared servers traditionally also run RAID configurations.
All RIGHTPIXEL.com servers run spare hard drives for backup
requirements.
Can I have
adult content on my website?
Yes, you can have adult content on your websites.
May I view
your Terms Of Service?
The RIGHTPIXEL.com terms of service (TOS), including policy
and service guidelines, are available online at: http://www.RIGHTPIXEL.com/tos.htm.
How long
have you been in business?
RIGHTPIXEL.com entered the web hosting industry in September
2001.
Do you support International
domain names and clients?
RIGHTPIXEL.com can host all international domains on its servers.
RIGHTPIXEL.com can accept foreign clientele, just please be
advised that all correspondance must be conducted in English.
The client is responsible for handling the registration process
of foreign domain name(s). This must be pointed to nameservers
on the RIGHTPIXEL.com network as assigned, or you can use
other nameservers and route the domain name to the IP address
you are assigned. RIGHTPIXEL.com cannot handle the foreign
domain registration process for you, due to the fact that
we do not speak all of the potential foreign languages that
may be involved. RIGHTPIXEL.com will assist you however, with
any technical information need to accomplish this.
How do I
transfer my domain name?
RIGHTPIXEL.com will attempt to file the necessary electronic
forms for your domain name transfer with InterNIC. If RIGHTPIXEL.com
is unable to file such with your specific domain name registrar,
RIGHTPIXEL.com will send you instructions on how to do such
yourself, including all necessary technical details. Clients
may opt to not have RIGHTPIXEL.com handle the domain name
transfer, or to delay doing such, as an option on the web
hosting order form required for signup.
What if my site breaks
your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or
if extreme, or second time offenders, sites may be cancelled.
Each occurance is dealt with on a case by case basis, and
we try to work things out with every client. Notifications
will be sent, if RIGHTPIXEL.com takes any action on your account.
What if I want to
upgrade my website?
You may upgrade or downgrade your RIGHTPIXEL.com web hosting
package at any time. You will be required to pay the difference
in the setup fee for your current plan, and the plan you are
upgrading to, should you decide to choose a larger plan. You
will then pay the new monthly fee for the new account package
that you select. Transfers between operating systems (ie..Linux
to Windows NTT) will require a setup fee to be paid.
How is my website
monitored?
RIGHTPIXEL.com maintains internal and external monitoring
systems for every server in the RIGHTPIXEL.com Data Center.
The servers are checked every 5 minutes via network monitoring
software. RIGHTPIXEL.com monitors uptime as well as individual
features and services running on each server. RIGHTPIXEL.com
staff is notified via alarms, email, screen popups, and paging,
if a problem occurs.
What is the uptime?
RIGHTPIXEL.com strives to maintain a 99.5% network and server
uptime service level. This uptime percentage is a monthly
figure, and does not include any scheduled hardware/software
upgrades, nor "Acts of God". Our definition of "Act of God"
includes; fire, flood, tornado, earthquake, telco fiber issues
(ie...VerizonT cutting a fiber line somewhere), backbone peering
point issues (ie...UUnetT having a router go down in Virginia
that wipes out internet service for the entire East Coast),
hard drive failure (faulty hardware is rare, but cannot be
predicted nor avoided), as well as network floods, hacks,
and attacks. If RIGHTPIXEL.com fails to meet it's 99.5% uptime
guarantee, and it is not due to one of the above reasons,
partial downtime credits will be made available to each client,
upon request, on a case by case basis. RIGHTPIXEL.com does
not credit a full month's service if we only have 99.4% uptime.
This would not be financially healthy for RIGHTPIXEL.com ,
and in turn would only negatively affect the service level
RIGHTPIXEL.com provides to you. "Partial refunds for partial
downtime" is our standard policy.
Do you have a Service
Level Agreement (SLA)?
The RIGHTPIXEL.com terms of service (TOS), including policy
and service guidelines, are available online at:
http://www.RIGHTPIXEL.com/sla.htm.
What is
your connectivity to the Internet?
The Network Operations Center is connected via a fiber connection
to our backbone provider. RIGHTPIXEL.com utilizes a DS3, running
at 45mbps thru SprintT. A 2nd DS3, thru AT&TT, BroadwingT,
Cable & WirelessT, or Global CrossingT, is being planned
for installation in November 2001, for redundancy. A third
DS3, or an OC3, is being planned before the end of 2002. After
this, RIGHTPIXEL.com will then be peering (sharing capacity)
with major backbones, to exchange connectivity. The connection
will run BGP4 (border gateway routing protocol) & SONET
to maintain the speed and uptime. If one backbone line goes
down, it will balance the load to the others. If one line
gets congested, it will load balance the traffic. SONET technology
is a high capacity, 100% fiber optic network deployed in a
ring topology with a working, or "hot," path carrying data
in one direction and a standby, or protect, path transmitting
in the opposite direction around the ring. In the event of
a fiber cut or service degradation, SONET equipment at the
edge of each failing fiber segment isolates the failure and
uses both working and standby fibers to create a new temporary
ring. All of this happens within 50 milliseconds.
Do you have battery
backups and generators?
Our Network Operations Center is backed up and protected by
UPS (Uninterruptible Power Supply) systems. In a very rare
case of utility outages, our auto-start generators start automatically,
taking over for the UPS system and supplying all necessary
power for our Network Operations Center. APCT, Tripp-LiteT,
& LiebertT UPS Systems provide the power backups, along
with KohlerT generator systems.
What kind
of security does the RIGHTPIXEL.com Data Center have?
The RIGHTPIXEL.com Data Center in Scranton, PA USA is a high
security facility. Double metal security doors, with interior
gating, protect the main entrance to the facility. The windows-less
facility has advanced security, fire, temperature, and flood
alarms, directly piped into the Security Monitoring Company
via phone, cellular, and internet connections. A Scranton
Police Station is less than two blocks away, and a Fire Station
less than six blocks. A 16-camera digital video system monitors
the interior and exterior of the Data Center. This video system
is monitored internally at the facility and externally from
the RIGHTPIXEL.com Sales/Support office. The video data is
recorded live both on and off site, and stored for several
months ahead. Visitors cannot gain access into the faclity
without employee escort. The physical servers and equipment
area is secured from the visitor's area by huge metal doors,
as well as metal sheeting and bulletproof glass walls. Armed
guards are planned for the future, but not a necessity at
this junction.
What about
software upgrades?
RIGHTPIXEL.com handles all software upgrades/patches on the
shared hosting servers. We fully follow all trends in the
industry, and monitor all support/bug announcement groups.
If a new bug or security vulnerability is found, RIGHTPIXEL.com
immediately upgrades our systems. MicrosoftT regularly release
patches for the WindowsT based systems, and RIGHTPIXEL.com
auto-updates the Linux systems every night from security patch
websites. As new software is released, including new versions
of operating systems, RIGHTPIXEL.com evaluates the new software.
If the software's new version does not have any security issues,
or bug problems, the upgrade is implemented.
What if the server
my website is on gets hacked or attacked?
Individually hacked websites are rare. If such occurs, usually
they are a target for a reason; hate sites, pirated software,
etc... RIGHTPIXEL.com does not host such websites. If such
materal is found on a RIGHTPIXEL.com server, it is deleted
immediately and the user's account cancelled. Usually the
target is the whole server itself. Hackers usually go after
a server just to say that "they did", or to use the server
to bounce off of to hack something more important. Rarely
are any users' files on the server damaged, erased, or modified.
For this reason, once a hacker is detected, a server can usually
be cleaned up and the hacker locked back out within a matter
of hours. At that time the server is restored to full security
levels, as if the hack has never occurred. Most hackers get
into a system thru valid user accounts. We recommend you use
complicated passwords for your account. RIGHTPIXEL.com strictly
reviews all orders for new clients, to make sure they are
legitimate. Unfortunately, some fake orders do get thru the
system, and that is one way a hacker can gain initial access.
RIGHTPIXEL.com runs security checks on the servers daily,
so even if a hacker does get in, they are found and dealt
with quickly. Most hackers are not malicious, they are just
playing or testing their abilities. If an individual attacks
the whole RIGHTPIXEL.com Data Center, measures are in place
to cut off such floods and attacks automatically at the backbone
level and the router level. RIGHTPIXEL.com also uses firewall
technology to fend off most common methods of flooding and
attacks to the network.
How is extra bandwidth
billed?
RIGHTPIXEL.com maintains software on every server and on the
switches to monitor individual website usage and server-wide
usage. Bandwidth is billed per Gigabyte (GB) over your monthly
allocation, rounded up to the nearest Gigabyte. Usually between
the 3rd and 5th of the month you will receive your bandwidth
overage billing, if applicable, for the preceding month's
usage.
What is included
in my website package?
RIGHTPIXEL.com provides full hardware, software, support,
and system administration for your RIGHTPIXEL.com shared hosting
solution. The software provided includes the operating system,
ftp & email software, web server software, and a control
panel. RIGHTPIXEL.com even includes free e-commerce shopping
cart software. Everything you need to conduct business on
the Internet, or maintain a personal website, is included
in your RIGHTPIXEL.com hosting solution. RIGHTPIXEL.com will
provide basic support on services/software that we provide
you with your account. RIGHTPIXEL.com does not develop your
website for you, nor provide tech support on how to use software
products that we do not provide to your directly...even if
we do support them. We are always more than willing to help
you if we can though with external issues, time permitting...
How many sites are
currently running on per server?
RIGHTPIXEL.com does not have a set quantity of domains running
on each machine. We find that ten domains can utilize more
resources than 200 others. RIGHTPIXEL.com monitors each server's
performance levels and attempts to maintain a low server load
average and high cpu availability. As needed, RIGHTPIXEL.com
will upgrade the hardware, to increase server performance.
Individual domains that become to much for the server to handle,
and utilize too much server resources, are moved to servers
set up specifically for such resource intensive accounts.
The only acception to this, are the "Supreme" hosting packages,
which guarantee a maximum of 50 sites per machine.
Can I host
more than one domain name per account?
RIGHTPIXEL.com charges additional fees for every extra domain
name you point to your account. For a domain name that is
parked on top of your main domain name, the cost is a $14.95
one time setup fee. You may use an index.cgi script, to redirect
from that domain name to a sub-directory at no additional
charge. RIGHTPIXEL.com charges a $15 setup fee and $3/mo,
for every additional domain name parked to a sub-directory.
Each additional domain name parked on top, or to a sub-directory,
receives one catch-all email POP account or forwarder for
all mail to that domain name. Parked domain names do not receive
a control panel of their own. RIGHTPIXEL.com usually recommends
the very inexpensive "Small" accounts ($2.99 monthly) instead,
due to the fact that they come with their own control panel
functionality.
How do I get started?
Simple! Just fill out one form....the Secure New Account Order
form! You will receive details shortly afterwards about how
to proceed with your new Web Hosting Account! |
